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Top 7 Ways A Knowledge Base Program Can Improve Your Office
One of your employees has just tried to print something and he/she gets a printer error.
The error says, "Out of paper." Well the employee knows that the printer is not out of
paper and it does not have a paper jam. What to do? Well the traditional answer is to
call technical support. But wait. Hasn't someone else in the office seen this error
before? Can it be corrected faster with the help of a co-worker? In this article we will
review 7 ways a Knowledge Base program can improve overall office communication.
1. The biggest reason to use a Knowledge Base program is to keep track of software
problems. Almost all offices have three dynamics to their software: Operating System,
Productivity Software, and custom built software for your business. Entrusting all your
business computers to all of this software is indeed a brave move. A Knowledge Base
program allows your employees to enter detailed information on a variety of software
topics including; how-to(s), program errors, settings and options, hardware settings,
and many others.
2. A Knowledge Base program is perfect for storing... well, knowledge. Quite often your
office will have an employee who has been with the business for several years and then
suddenly submits their two week notice for a variety of reasons. This employee takes all
of his/her knowledge with them. This leaves other less informed employees to fill their
shoes. Not an easy task. It doesn't need to be that way any more. With a Knowledge
Base program, an employee can be required to make at least one entry a week. If you
have 5 employees, that is 260 entries in your Knowledge Base per year!
3. How does one define knowledge? A Knowledge Base can be basically anything you
desire. Quite often we have contact information, vendor information, and policies and
procedures stored in hundreds of files over the whole hard drive; or worse, papers all
over the office. A Knowledge Base makes it easy to have all that information in one
place. If the Knowledge Base has a robust search engine; a search can be completed in
a few seconds.
4. Customer Relations. A Knowledge Base can improve customer relations. Customers
can now have advanced knowledge of polices and procedures and well as product and
service pricing, and with a quick response from the employee.
5. More accurate answers. Often, you simply give up trying to find the information and
take your best guess at what you think the material contained. While this may be
acceptable to you some of the time, it may not be acceptable to the customer or client
you are talking to.
6. Improve Office productivity. The same employee that had the "out of paper" error
message found out from the Knowledge Base that he/she needed to re-install the
printer driver. This saved the employee twenty minutes out of the work day.
7. Beat the competition. The competition may have never even considered using a
Knowledge Base program in the office. By having this basic idea and software in place,
you will be able to work smarter, save time, and save money. The competition will be left
in the dust!
Bonus Tip:
Research the best Knowledge Base software for your business. Knowledge Base(s),
sometimes called Knowledge Management comes in many different flavors. Check out
the vendors! Make sure they have a free demo or product information on their website.
One of your employees has just tried to print something and he/she gets a printer error.
The error says, "Out of paper." Well the employee knows that the printer is not out of
paper and it does not have a paper jam. What to do? Well the traditional answer is to
call technical support. But wait. Hasn't someone else in the office seen this error
before? Can it be corrected faster with the help of a co-worker? In this article we will
review 7 ways a Knowledge Base program can improve overall office communication.
1. The biggest reason to use a Knowledge Base program is to keep track of software
problems. Almost all offices have three dynamics to their software: Operating System,
Productivity Software, and custom built software for your business. Entrusting all your
business computers to all of this software is indeed a brave move. A Knowledge Base
program allows your employees to enter detailed information on a variety of software
topics including; how-to(s), program errors, settings and options, hardware settings,
and many others.
2. A Knowledge Base program is perfect for storing... well, knowledge. Quite often your
office will have an employee who has been with the business for several years and then
suddenly submits their two week notice for a variety of reasons. This employee takes all
of his/her knowledge with them. This leaves other less informed employees to fill their
shoes. Not an easy task. It doesn't need to be that way any more. With a Knowledge
Base program, an employee can be required to make at least one entry a week. If you
have 5 employees, that is 260 entries in your Knowledge Base per year!
3. How does one define knowledge? A Knowledge Base can be basically anything you
desire. Quite often we have contact information, vendor information, and policies and
procedures stored in hundreds of files over the whole hard drive; or worse, papers all
over the office. A Knowledge Base makes it easy to have all that information in one
place. If the Knowledge Base has a robust search engine; a search can be completed in
a few seconds.
4. Customer Relations. A Knowledge Base can improve customer relations. Customers
can now have advanced knowledge of polices and procedures and well as product and
service pricing, and with a quick response from the employee.
5. More accurate answers. Often, you simply give up trying to find the information and
take your best guess at what you think the material contained. While this may be
acceptable to you some of the time, it may not be acceptable to the customer or client
you are talking to.
6. Improve Office productivity. The same employee that had the "out of paper" error
message found out from the Knowledge Base that he/she needed to re-install the
printer driver. This saved the employee twenty minutes out of the work day.
7. Beat the competition. The competition may have never even considered using a
Knowledge Base program in the office. By having this basic idea and software in place,
you will be able to work smarter, save time, and save money. The competition will be left
in the dust!
Bonus Tip:
Research the best Knowledge Base software for your business. Knowledge Base(s),
sometimes called Knowledge Management comes in many different flavors. Check out
the vendors! Make sure they have a free demo or product information on their website.
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